Do you receive
lots of junk email messages from people you
don't know? It's no surprise if you do. As
more people use email, marketers are increasingly
using email messages to pitch their products
and services. Some consumers find unsolicited
commercial email - also known as "spam" -
annoying and time consuming; others have
lost money to bogus offers that arrived
in their email in-box.
Typically, an email spammer
buys a list of email addresses from a list
broker, who compiles it by "harvesting" addresses from
the Internet. If your email address appears
in a newsgroup posting, on a website, in
a chat room, or in an online service's membership
directory, it may find its way onto these
lists. The marketer then uses special software
that can send hundreds of thousands - even
millions - of email messages to the addresses
at the click of a mouse.
How Can I Reduce the Amount of Spam that
I Receive?
Try not to display your email address in
public. That includes newsgroup postings,
chat rooms, websites or in an online service's
membership directory. You may want to opt
out of member directories for your online
services; spammers may use them to harvest
addresses.
Check the privacy policy when you submit
your address to a website. See if it allows
the company to sell your address. You may
want to opt out of this provision, if possible,
or not submit your address at all to websites
that won't protect it.
Read and understand the entire
form before you transmit personal information
through a website. Some websites allow
you to opt out of receiving email from
their "partners" - but
you may have to uncheck a pre selected box
if you want to opt out .
Decide if you want to use
two email addresses - one
for personal messages and one for newsgroups
and chat rooms. You also might consider using
a disposable email address service that creates
a separate email address that forwards to
your permanent account. If one of the disposable
addresses begins to receive spam, you can
shut it off without affecting your permanent
address.
Use a unique email address.
Your choice of email addresses may affect
the amount of spam you receive. Spammers
use "dictionary
attacks" to sort through possible name combinations
at large ISPs or email services, hoping to
find a valid address. Thus, a common name
such as jdoe may get more spam than a more
unique name like jd51x02oe. Of course, there
is a downside - it's harder to remember an
unusual email address.
Use an email filter. Check your email account
to see if it provides a tool to filter out
potential spam or a way to channel spam into
a bulk email folder. You might want to consider
these options when you're choosing which
Internet Service Provider (ISP) to use.
What Can I Do With the Spam in my In-Box?
Report it to the Federal Trade Commission.
Send a copy of unwanted or deceptive messages
to spam@uce.gov .
The FTC uses the unsolicited emails stored
in this database to pursue law enforcement
actions against people who send deceptive
spam email.
Let the FTC
know if a "remove me" request
is not honored. If you want to complain about
a removal link that doesn't work or not being
able to unsubscribe from a list, you can
fill out the FTC's online complaint form
at www.ftc.gov .
Your complaint will be added to the FTC's
Consumer Sentinel database and made available
to hundreds of law enforcement and consumer
protection agencies.
Whenever you complain about spam, it's important
to include the full email header. The information
in the header makes it possible for consumer
protection agencies to follow up on your
complaint.
Send a copy
of the spam to your ISP's abuse desk. Often
the email address is abuse@yourispname.com
or postmaster@yourispname.com. By doing this,
you can let the ISP know about the spam problem
on their system and help them to stop it
in the future. Make sure to include a copy
of the spam, along with the full email header.
At the top of the message, state that you're
complaining about being spammed.
Complain to the sender's ISP. Most ISPs
want to cut off spammers who abuse their
system. Again, make sure to include a copy
of the message and header information and
state that you're complaining about spam.
How Can I Avoid Spam Scams?
The FTC suggests that you treat commercial
email solicitations the same way you would
treat an unsolicited telemarketing sales
call. Don't believe promises from strangers.
Greet money making opportunities that arrive
at your in box with skepticism. Most of the
time, these are old fashioned scams delivered
via the newest technology.
Here are some of the most common scam offers
likely to arrive by email:
- Chain letters. Chain
letters that involve money or valuable
items and promise big returns are
illegal. If you start one or send
one on, you are breaking the law.
Chances are you will receive little
or no money back on your "investment." Despite
the claims, a chain letter will never
make you rich. For more information
on chain emails, check out www.ftc.gov/chainmail.
- Work-At-Home Schemes.
Not all work at home opportunities
deliver on their promises. Many ads
omit the fact that you may have to
work many hours without pay. Or they
don't disclose all the costs you
will have to pay. Countless work
at home schemes require you to spend
your own money to place newspaper
ads; make photocopies; or buy the
envelopes, paper, stamps, and other
supplies or equipment you need to
do the job. The companies sponsoring
the ads also may demand that you
pay for instructions or "tutorial" software.
Consumers deceived by these ads have
lost thousands of dollars, in addition
to their time and energy.
- Weight Loss Claims. Programs or products
that promote easy or effortless long term
weight loss don't work. Taking off weight,
and keeping it off, requires exercise and
permanent changes in your diet. All the
testimonials and guarantees in your email
are not worth the space they take up on
your hard drive.
- Credit Repair Offers. Ignore offers to
erase accurate negative information from
your credit record. There's no legal way
to do that.
- Advance Fee Loan Scams. Be wary of promises
to provide a loan for a fee, regardless
of your past credit history. Remember,
legitimate banks don't issue credit cards
without first checking your credit.
- Adult Entertainment.
You may get an email from an adult
entertainment site that claims to
offer content for "free" and doesn't
require a credit card number for access.
All you have to do is download a "viewer" or "dialer" program.
However, once the program is downloaded
onto your computer, it may disconnect your
Internet connection and reconnect to an
international long distance phone number,
at rates between $2 and $7 a minute. Be
skeptical when you see opportunities to
view "free" content on the web.
The FTC works for the consumer to prevent
fraudulent, deceptive and unfair business
practices in the marketplace and to provide
information to help consumers spot, stop,
and avoid them. To file a complaint or
to get free information
on consumer issues, visit www.ftc.gov or
call toll-free, 1-877-FTC-HELP (1-877-382-4357);
TTY: 1-866-653-4261. The FTC enters Internet,
telemarketing, identity theft, and other
fraud-related complaints into Consumer
Sentinel, a secure, online database
available to hundreds of civil and criminal
law enforcement agencies in the U.S. and
abroad. |
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Note
from Kim @ 4 Site:
I too am bombarded
by SPAM. I have received 242 junk emails
so far in the last 5 days alone!
I use Norton
AntiSpam - it works realy well. Nearly
all unwanted emails are filtered into my SPAM
folder. Very few legitimate emails are filtered
out, although I frequently check the SPAM folder
to be sure. |